Cancel & Return Policy :

point   There is no refund payable for any unutilized services (e.g. Flights, Meals, Entrance Fees, Optional Tours, Hotels, and Sightseeing etc.) for any reason whatsoever.

point   Package Confirmation amount is desided by company with due date which is Non-Refundable or Non – Transferable,

point   The Client must pay the balance amount as per the payment method given. If client fails to pay the balance amount within stipulated time then the booking shall be deemed to be the cancelled and entire initial deposit will be forfeited and the passenger shall not be entitled to the refund of the same.

point   Cancellation charges will be calculated on Gross Tour cost and the cancellation charges shall depend on date of departure & the date of cancellation.

In Case of Cancellations, the following charges would apply. Wherein, D is date of departure

No. of days prior to departure Date-Day % of cancellation charges per person.
70 days D - 70 25.00%
45 days D - 45 50.00%
30 days D - 30 100.00%

Note : Charges are levied on the Gross tour price and not the discounted price. For an Indian tour, cancellation does not include air ticket cancellation and they will be levied separately.

For tailor-made holiday, cancellation charges will defer accordingly as per services booked.

When the Company cancels a tour :

In case if any Tour is cancelled from the Company's end, then the full refund of amount paid by the guest will be made within 7 working days of cancellation of the tour by cheque only. Alternatively, the guest can take any other Tour option suggested by the Travel Advisor or can utilize the tour amount paid for any of the company's future tour.


Refund Policy :

Refunds if any, for variation / modification / amendments / alteration and / or cancellations etc. of any tour will be paid directly to the guest by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.

Refunds (If any) will be applicable on the remaining package amount, will be paid directly to the Client by way of Crossed cheque at the discretion of the Company. It would atleast take 15 working days to process refunds.

No refund will be payable

point   For any missed/unused services of the tour including the meals due to whatsoever reason.

point   Where full deposit is required to be paid in advance to the concerned authorities to enable the Company to confirm the reservation

point   If services of the tour are modified, varied, amended, cancelled or not utilized.

point   If any guest decides and / or is required to cancel the tour due to any changes made in the rules by the concerned Government.

point   Where airfares are contracted in bulk for I - Fly departures.

point   If the tour is indefinitely postponed due to a natural calamity, riots, political calamities or any other unforeseen calamities.

point   Refund is not applicable for sectors on Indian/World tours wherein air tickets are non refundable and date change is not allowed.

point   For all Card payments - Payment received by Cards and if there is any refund, such refund will be done through the respective cards Financial Institutions and credited to the same card. The charges for transaction to be borne by the guests.

point   Booking Terms & Conditions:

point   By using our website, you confirm your agreement to the website’s terms of use, and you undertake to comply with them.

FIT BOOKINGS

Payment Method:
Sector Booking Payment Schedule Payment policy
India & World Package Price less than INR 25,000 (Per Person) Full Payment
India Package Price more than INR 25,000 (per person) INR 25,000 (Registration Amount Per Person)
45 Days Prior to Departure Full Payment
World Package Price less than INR 50,000 (Per Person) INR 25000 (Registration Amount Per Person)
Package Price more than INR 50,000 (Per Person) INR 50,000 (Registration Amount Per Person)
45 Days Prior to Departure Full Payment
Last Minute Booking – Booking received 45 days prior to departure
India & World Full Payment Full Payment

Mode of Payment:

Bank Details
Bank Name HDFC BANK (Personalise Tours) YES BANK (Group Tours)
Account Name Dreamtrip Dreamtrip
Account No 50200014961686 021763700000454
Type of Account Current Current
Branch Seawoods, Navi Mumbai Airoli, Navi Mumbai
IFSC Code HDFC0001028 YESB0000217
UTI No
GST Number 27CJRPS2177N1Z6

Payments can be made by Cheque, Demand Draft, NEFT, RTGS or IMPS. Cheque/Demand Draft should be in favour of "Dreamtrip"

point   All payments should be free and clear of any withholding tax and deduction.

point   In case of payment through credit/ debit card, 2.45% bank charges would be levied over and above the total amount.

point   Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

Vouchers:

We will send you the Confirmation vouchers prior 07 days of your journey.

Cancellations / Refund Policies:

Land Part (Hotel+ Vehicle + Sightseeing)

60 Days Prior to Departure 20% of the Total Package cost on base price
45 Days Prior to Departure 50% of the Total Package cost on base price
20 Days Prior to Departure 75% of the Total Package cost on base price
10 Days Prior to Departure 100% of the Total Package cost

point   Medical Emergency (Original Doctors Certificate required and a investigation will be done by our backend Team, if the information is false, ZERO refund is applicable)

point   Death in Blood Relation (Original Death Certificate is required and a investigation will be done by our backend Team, if the information is false, ZERO refund is applicable)

Natural Calamities:

point   If any cancellation due to natural calamities Land packages might be Refundable or non refundable depending upon the situation and no enforcement for refund will be granted or considered.

point   If refundable at-least the 25% of the total package cost will be non refundable.

point   If any cancellation due to natural calamities Flight charges might be Refundable or non refundable depending upon the Airline and no enforcement for refund will be granted or considered.

point   Dreamtrip Service fees of 500 per sector(one way) per person will be non refundable on top of airline fee.

point   If the client is not able to reach the hotel on the booking date due to his personal issues or due to snowfall or flight late or even any circumstances where Dreamtrip is not responsible, then he will have to bare the accommodation/Vehicle/any increase in the package charges on his own.

Refund policy:

If the Flight/Train/Bus/Hotel/Package or Similar is cancelled the refund would be processed in 21 working days from the date of cancellation.

There is no refund payable for any unutilized services (e.g. Flights, Meals, Entrance Fees, Optional Tours, Hotels, and Sightseeing etc.) for any reason whatsoever.

Service Tax on Services:

point   Flight / Train / Bus / Visa / Forex / Travel Insurance 18.00% on processing fee.

point   Domestic / International Packages 5.00% on total land package.

Airline, Airport or Weather Delays:

Dreamtrip is not liable / responsible for any additional expenses or loss that may arise from government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work, meteorological conditions, security risks, or any other causes that are beyond our control but which may affect concerned Airline's ability to operate flights on schedule. Dreamtrip will not reimburse any additional expenses incurred by you as a result of such events or delays. Dreamtrip will not refund any unused portion of air tickets purchased or unused services in the event of such delays or due to any reasons beyond its direct Control.

Baggage on Airline:

If you carry more than the permitted luggage weight then, in such case you may have to pay extra charges for luggage to the airline directly and Dreamtrip shall not be responsible / liable in this regard. You are requested to please refer to the baggage rules of the individual airlines as the same gets updated from time to time. Also, we are not responsible / liable for any loss or damage to baggage while it is in the custody of the airline. Please note that every airline has a different set of rules and regulations regarding the weight restrictions, the kind of luggage and the number of baggage and furthermore, airlines keep changing the rules quite frequently. Hence, you are requested to please check the baggage rules of the individual airlines, with whom the ticket is booked.

Visa Policy:

point   Photographs should not be more than 01 months old, scanned/stapled and should not be used in any of the previous visas.

point   We would require all Visa required documents prior 01 Month of departure date.

point   Dreamtrip is not liable for any refund, if the documents are not submitted on the given deadline.

point   Visa Fees, Documents Requirements, Duration of Processing is subject to change without any notice.

point   The decision to grant or refuse a visa is the sole discretion if the Consulate/Embassy. Dreamtrip does not in any way influence the same.

point   Visa fees will be NON-REFUNDABLE.

Important Notes:

point   Prices are based on a minimum of 2 adults traveling together.

point   Surcharge is applicable for a passenger traveling alone.

point   'Child Rate' applies to children, between the ages of 3 to 11 years.

point   Prices for Non Indian Nationals are available on request.

point   These rates are not applicable during any Meetings, Incentives, Conferences, Trade-fairs and High Season.

point   All bookings and confirmations are subject to availability.

point   Amendment charges, cancellation charges will be applicable as per our terms & conditions.

point   Any increase in the hotel tariffs, fuel charges or taxes, which may come into effect prior to the departure, will lead to an increase in the tour price. Any difference in the price will be payable by the client.

point   There will be no refund on unused service.

point   The hotel names are given for guideline purpose. The confirmation could be in the same or an alternate hotel in a similar category, subject to availability.

point   Rates are subject to change, without prior notice.

point   Sightseeing as mentioned in the itinerary (entrance and guide charges not included)

point   Under unavoidable circumstances or for the betterment of the package, itineraries may be changed or reversed.

point   Security deposit might be required either in cash or credit card by hotels which is refundable provided no room incidentals are incurred. This security deposit is not included in this package cost and must be paid by the guests/corporate directly to the hotel when checking in.

point   Please ensure names of All guests are as per valid government Id proof (PAN CARD WILL NOT BE ACCEPTED)as they will be used for booking all services.

point   Ensure Correct contact details for seamless communication.

point   Air Tickets (if included in the tour) will be as per names entered on website. Any changes later will attract penalty.

point   NRI's who do not possess an OCI card will have to bear additional (difference) cost over and Above tour price. NRI's who possess an OCI card will be exempt from this additional cost.

point   Guests are requested to issue their rail/air tickets only after speaking to their travel advisor. tour particulars such as Day, Date, Time must be cross checked prior to purchasing of tickets. Dreamtrip shall not be liable for any loss/cancellation for faulty ticket issuance. The onus of re-issuing the tickets will lie solely upon the guest.

Booking Terms & Conditions:

GIT BOOKINGS

Land Package Terms & Conditions:

point   Early check-in and late checkout are on request basis only and subject to room availability [Standard International Check – in time is 1400 hrs. and Check out time is 1100 hrs. (Subject to change as per Hotel’s policy)

point   We can go lower category hotels to reduce cost & higher category hotels if you prefer.

point   We could add in more visits or sightseeing whatever they would like if anything is missing.

point   The rooms & rates are subject to availability at the time of booking / confirmation.

point   These rates are not applicable during any Meetings, Incentives, Conferences, Trade-fairs and High Season.

point   Hotel, Sightseeing, Meals, Transfers rate might change without any prior notice until & unless it been booked/ confirmed from your end.

point   You might need to keep the deposit in hotels tentative price USD 10 – USD 30 per person/per night* as this is totally depend on the hotel policy, Dreamtrip will not be responsible for the deposit amount.

point   The change in dates will attract re-quote.

point   Any increase in the cost that may come into force prior to the departure date including change in price owing to fluctuation in the rate of exchange

point   The above is calculated as per 1 USD – INR 67.70 as of date, If any changes in Dollar rates client is liable to pay the difference

point   Quotation might change due to currencies ROE fluctuation during confirmation & booking process.

Booking Policy

When you reserve a hotel or purchase a package through www.dreamtripholidays.com, you will receive an email confirming your reservation as well as the voucher for your selected Hotel. Your reservation or purchase through www.dreamtripholidays.com also means you accept all terms and conditions mentioned or referred to on www.dreamtripholidays.com. You can change or cancel your lodging booking either online under your Reservations when signed into your www.dreamtripholidays.com account, or by calling our customer services number. There will be no reservations against your hotel or package during quotation, for reservation you have to select book the hotel or book the package and automatically the payment & confirmation deadline will come. You have to confirm & secure your reservation by paying against the invoice amount. Please note that it is your responsibility to check the details of your reservation before you submit the reservation and after your reservation is confirmed. Cancellation fees or processing fees, as set out in this site, will be changed for any cancellation or amendment to your reservation or purchase. Should you wish to cancel or amend your bookings, you can make the changes through your member page. These terms and conditions may not be changed by any unauthorized person, including employees of Dreamtrip.

Special Request

Please note that any requests that are made during your reservation, will be conveyed to the selected hotel. However, all requests are not guaranteed as they are subject to availability upon your arrival to the hotel. We do not assume any In the event that a request is made for accessibility (i.e. wheelchair accessible room), please contact us before submitting the online reservation.

Cancellation Policy

If you do not show up at the hotel or check-out early without advance notice you are not entitled to any refund. This term may be varied subject to the relevant hotel's private cancellation policy and is subject to change at any given time without prior notice. You agree to pay any supplier required cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.

Changes or Cancellation by Dreamtrip

We reserve the right to make changes or cancellations after the reservation at any time. However, we will endeavour not to make a major change or cancel the booking within 72 hours of the arrival date, except by unforeseen events. If we have to make a major change to your arrangements after booking, we will offer you the option of accepting the change or cancelling the booking and receiving a full refund of any money paid to us. We do not accept responsibility for any expenses or costs you may incur as a result of any change. Any change or amendments are subject to availability at the time you make the request.

Refund Policy

When you cancel a booking and are entitled to a refund then we will instruct the refund as soon as practicable. The processing may take between 2-4 weeks until the whole amount is credited back and appears on your credit card statement. The reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. See above cancellation policy for a more detailed list. In case a reservation that you make is not confirmed, we will not charge anything on your credit card and will release the whole amount that was held on it immediately. After this is done, it will still take a period of about 2-4 weeks for the bank to process this and for the whole amount to be credited bank and appear on your credit card statement. All the refunds of any transaction amount against any purchase through this website would be refunded to the original mode of payment

Terms & Conditions of using Payment Gateway

point   If you are using the Payment gateway to pay online using Debit/Credit Cards or Net banking. You are doing so with the consultation/approval of the card owner (if case if you are not the card holder yourself).

point   If the payment is not processed because of any reason you are supposed to deposit cash in our Account within next 24 hours else the booking will be cancelled.

point   If transaction is found suspicious by our risk management team and to protect your payment from potential fraud, we are forced to identify the credit card holder before we proceed with the payment. You may be asked to submit identification proof along with front copy of your credit card by email to complete your transaction. Failing which your transaction will be cancelled.

point   Please get in touch with our nearest support office to get help in this regard or email us.

point   Transaction processing charge will be borne by the user for using the payment Gateway.

point   If the transaction has been cancelled by the user, processing charges still may apply to the Agent/card holder.

point   Payment Gateway is an additional Payment option available for the user and is not the only option for making Payments. You can contact your nearest support office to make your reservation by paying cash or transferring funds via wire transfers.

Credit Card Information

Dreamtrip does not store your full credit card information on our servers. We do, however, store only the last 4 digits of your card number so that we can remind you later of the card you used during the reservation process.

Cancellation and Refund Policy

Each hotel/service provider has its own deposits and cancellation policy; we apply exactly the same only after we receive the same from the Hotel/service provider. If you have any questions or issues with reservation cancellation or refund, please do not hesitate to contact us.


Booking Criteria:

Guest's interest to participate in the tour

Payment of the registration amount indicates that the guest is interested in the tour and has read and accepted all the terms and conditions mentioned in Dreamtrip World brochure/website/booking form. In case of a guest who is processing the booking formalities on behalf of his/her family, he/she is deemed to have been authorised to do so by his family after reading all the Dreamtrip World terms and conditions mentioned on the brochure/website/booking form. As all these Terms and Conditions will form part of a contract that Guests will enter with us once the booking is confirmed. A contract will be made between the Guest and Dreamtrip World only when the booking is confirmed and accepted by us and our communication thereof to the guest.

Documents required for booking a tour

A guest must have a valid photo ID Proof for booking a domestic tour and a valid passport for booking an International Tour. If the guest does not possess the documents stated herein, then, in such a case, a provisional booking is made and confirmed only after the submission of the said Documents.

Online Booking:

A guest can make an online booking/booking request for the Tours offered by Dreamtrip World through our website www.dreamtripholidays.com. The booking request will be processed for confirmation of prices and availability of the Tour requested by him. Only on confirmation to the guest about the prices and availability, we will be bound to provide the requested Tour to him subject to him making full payment and complying with the relevant terms and conditions. Any correspondence with the guest prior to our aforesaid confirmation will not be treated as any acceptance of your request. The online booking of the products and services made available through this website is subject to availability and solely at the discretion of Dreamtrip World and/or its respective suppliers. A guest must ensure that all information provided by him while filling a booking form is correct. In order to inform the guest of any developments affecting his travel and for security reasons, we must have correct information of the guest on record. If any or all of these contact details are not correctly given, we reserve the right to cancel the transaction at the risk and cost of the guest.

point   Booking for Customized Holidays

point   Once your Travel Advisor confirms your booking for a customized holiday, you will receive an e-mail as well as an SMS on your registered mobile number confirming your booking. You can also get in touch with us for any further details. We are open from 9:00 am – 7:00 pm, seven days a week.

point   Please expect to receive your vouchers 72 hours before your departure date (subject to full payment of your Tour cost)

point   Please note that these packages are customizable, which means that you will be able to make changes to the itinerary/activity if you so desire. The final payment will be calculated as per the activities reflecting on the website, which will be outlined in the confirmatory e-mail sent to you.

point   Health

point   When the Guest books a tour, or when someone else books a tour for him, in his name then it implies that the guest is physically fit to travel to that particular destination. It is very important for the Guest to take care of his health throughout the tour. Health is entirely his risk and responsibility. It shall be the duty of the guest to inform Dreamtrip World in writing in case of any medical condition that may affect his ability to enjoy the tour. Under such conditions, we may decline to accept or continue such guest in that particular tour. Any health issue arising on tour or any stay back due to the same shall be entirely borne by the guest and we shall not be held responsible in any manner whatsoever. Dreamtrip World reserves all rights (without obligation) to ask the guest to undergo medical tests and provide written certification of his medical fitness before departure or at any time during the tour and if he fails to undergo such tests or fail to provide such certificates, we may decline to accept him or to continue him on the tour. However, it is not our obligation to check his medical condition. The guest must bring with himself any medication that may require by him while on Tour. He must also note that service providers such as Airlines may decline to accept him on medical grounds. The guest must read the Rules and regulations of the service providers, because we shall not be responsible for the consequences suffered by guest. To some extent, losses on account of cancellation or curtailment attributable to hospitalization as also expenses of hospitalization incurred by the guest may be covered by insurance. Please read the Insurance section very carefully.

Tour payment by guest:

Payments can be made by Cheque, Demand Draft, NEFT, RTGS or IMPS. Cheque/Demand Draft should be in favour of 'Dreamtrip” and guests must collect and verify duly filled booking form, Statement of account & receipt of payment.

point   Tour Price and Tour Registration amount

The registration amount paid at the time of booking is non-refundable and interest free. Guests have to pay the full tour price as per the guidelines given on website www.dreamtripholidays.com and or communicated by sales team. The Guests who opt for air-inclusive bookings may require to pay an additional non-refundable deposit or pay in full at the time of booking, see ‘Airlines’ section for more details. If Guests books a tour 45 days prior to the departure date, then they must make a payment of the entire Tour Price while booking itself, and the Tour cannot be booked by paying only the registration amount. Payments can be made online at www.dreamtripholidays.com by Credit Card/Debit Card/Net Banking or by Cheque/Demand Draft in favour of "Dreamtrip. We reserve all the rights to cancel your booking without notice if the payment is not cleared by the given date. In case the guest make Tour payment by cheque and such cheque is dishonoured, a charge of Rs.150 will be levied by the Company and borne by the guests immediately. If the guest has booked the Tour online and paid the amount which is less than the Tour price, he shall receive a call/message to confirm the booking from our Travel Advisor. The guest need to reconfirm and authenticate the information provided at the time of online booking. Company holds all rights to cancel the booking and forfeit the amount paid in case of any misleading and fraudulent information is provided by the guest. Registration amount defer from tour to tour. For tours where air, cruise booking is required the registration amount will be higher of that compared to others tours When the tour price is quoted, the Foreign Exchange component is calculated as per the prevailing rate of that day. The company reserves the right to alter the price of the tour before the departure, accordingly the guest will have to make the full payment before tour departure. Tour price do not include government or other taxes raised by independent contractors like airlines, which are to be paid by the guest as per the actual. The Convenience charge of 0.5% shall be levied on the payments made using Credit Card, Debit Card and Online Transfer. It is the charge paid by Dreamtrip World to the concerned bank for availing such facilities. It is a non-refundable charge. Inclusions in Tour price in case of GIT:

point   Accommodation

point   Airfare

point   Transport

point   Meals (as mentioned in itinerary)

point   Expert and home grown Tour Managers

This list is illustrative and not a complete list and includes all the other inclusions as mentioned on the Website under respective Tour. Exclusions in the Tour:

point   Fare of any mode of Transport used by the Guest to reach the reporting point and dropping point of the respective Tour.

point   Cost of Air ticket deviation charges

point   Additional fees charged by airlines such as checked and/or excess luggage.

point   Seat selections and any other services.

point   The Tour price does not cover costs and expenses, including your return home, if you leave the Tour whether of your own volition, due to illness, action by any government or other reason.

point   The Tour price does not cover costs and expenses, including your return home, if you leave the Tour whether of your own volition, due to illness, action by any government or other reason.

This list is illustrative and not a complete list and includes all the other exclusions as mentioned on the Website under respective Tour.

Immigration:

Holding a valid a visa only allows a guest to enter the respective country’s immigration point. Granting or rejecting the permission to enter a particular country is solely upon the discretion of the immigration authority. Sometimes a guest may be deported/ interrogated/ and may be held back by the immigration authorities for a longer span than the usual time. In such a case, the guest missing out on the itinerary program is not Dreamtrip’s liability. All the Expenses incurred by guests while they are held back by the immigration authorities or deportation costs would be borne by the guest and Dreamtrip shall not be held liable for the same.

Itinerary changes:

point   All the rights to change the Itinerary before or after a guest books a tour are reserved by Dreamtrip.

point   All the Itinerary information given at the time of booking or mentioned on website/ brochure is based on the information available at that time and is subject to change depending on other factors such as Airline, hotel, transport availability, etc.

point   Tour itinerary may change in case of force majeure conditions. Any additional charges, if applicable, are to be paid by the guest.

point   In case, we are aware of any changes sufficiently in advance, our team will notify the guest wherever applicable.

point   Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing etc. can cause change in Itinerary. Generally, during sports events or festivals, suggested hotels may not be available. Thus, you may have to stay in alternate hotels or hotels in other cities.

point   We reserve the rights to change (addition/deletion or exchange) sightseeing places for betterment of the tour programme. We may detour to reach sightseeing places due to traffic conditions; road blocks and that may vary the course of itinerary.

point   If sightseeing timings aren't adhered to, or if any add-ons are required then the same will be borne by the guests.

point   Sightseeing days and closing of a particular sightseeing place are not in our hand, but we try our level best to cover all the sightseeings listed in the tour program. In case if any sightseeing is closed we may give you a replacement of that place or refund may be given for that particular sightseeing place only. Sightseeings of adventurous type are totally dependent on weather. In case, the weather turns out to be unfavourable & sightseeing is not possible, refund will be given, if applicable.

point   Tours that include cruises, the ship may be changed for operational reasons. Such reasons are beyond our control and thus may result in change in Itinerary.

point   Due to requirements of the airlines the points of entry and exit in a country may change. We may operate more than one coach per departure date or club 2 groups in one departure and may for convenience reverse the direction or amend the itinerary.

point   The actions, inactions, defaults or condition of tour participants in the group can also result in changed Itinerary.

point   We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable to refund any amount or pay any compensation / damages on account of any change in itinerary.

point   In case the alternate arrangements made are materially superior as compared to the ones described at the time of booking, we may charge extra for the same at the time of booking or in the course of the tour.

point   Dreamtrip reserve the right to change the departure date or cancel a departure due to unforeseen reasons and will not take any responsibility for your ticket which you may have purchased in advance for Domestic or International Sectors.

point   You are responsible for being punctual at all times during the tour. In the event any part of the sightseeing tour is missed by you due to delay on your part, you will not be entitled to claim refund of the same.

Joining/Leaving guests:

You have an option of joining our tour at any destination as per your convenience. In such a case, you must possess all the air tickets, Visas and Insurance documents. You must furnish all information such as Flight details, local contact details & e-mail ID minimum 15 days prior to the departure. In case of any change in the Tour date, charges of non- refundable tickets, if any, to be borne by you. Therefore, it is advisable to purchase refundable tickets. You are requested to issue your railway, air ticket/s only after speaking to your travel advisor. Tour particulars such as; Day, Date, Time, Place, must be verified prior to purchasing of tickets. Dreamtrip shall not be liable for any loss/ cancellation for faulty ticket issuance. The onus of repurchasing the tickets will lie solely upon you. When you opt or this option, you have to reach that particular location i.e. Hotel/ Airport/ sightseeing, etc. as advised by your Travel Advisor. In any case, if you are not able to join the rest of the tour at such pre-decided location then all the expenses until joining would be borne by you.

Deviations (Post tour Holidays):

If you have booked a group tour and wish to deviate from the tour schedule before or after the tour, you can do so by paying an additional cost along with additional Taxes. You will have to intimate us at the time of booking itself if you wish deviate from the Tour Schedule. These requests are subject to availability and we do not give guarantee of the date requested as we do not hold seats for the same. In case the dates requested by you are not available, we will allot alternate dates accordingly, subject to seat availability. However, if you want to travel on a particular date only, and the same is not available then you will have to bare the difference in Cost. For Individual Bookings, you can co-ordinate with the driver of the car/coach during an Indian Tour and with ground handling agents for a World tour in order to plan the next day's visit and sightseeing program. The car/coach has specific time limits within which it operates coach. Dreamtrip offers option of Post Tour Holiday packages i.e. you can extend your trip at the last destination of your tour with a deviation on your air ticket. You can stay back at the last destination of your Tour and explore some amazing cities and towns at a relaxed pace. In such case, you will need to contact your Travel advisor and book for the same. Depending on availability, arrangements can be done; further terms and conditions of tours are applicable. If you wish to remain at a destination before or after completing your scheduled group Tour, then you have to make your own arrangement and to reach at the particular destination hotel or sightseeing or airport. If your extra night accommodation is not the hotel where your guided holiday begins or ends, you will be responsible for your transfer arrangements at your own expense.

Coach:

Seating arrangement in the coach shall be strictly as per the booking date i.e. the guest who books first will get the first seat and so on. Same policy is applicable in case of merged tours. At the time of booking if any seat number is shared to you, then treat this as indicative seating which is subject to change and demands/ claims for such seating will not be accepted. In coach, the seating allotment shall start from seat number 5 onwards as first two seats are reserved for the tour managers & seat nos. 3 & 4 are reserved as Prime Seats which if available, can be booked by the guest at an additional cost. The company reserves the right to allocate Prime seats. If paid and prime seat is not available due to any reason, company is liable only to refund the amount paid for the prime seat. We will not be responsible for any defect in the Coach or in the Air-conditioner / air-cooler or for the behaviour of the Driver or the attendant (applicable for seat in coach as well as private vehicles). The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. You will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel, otherwise certain sightseeing schedules may be missed due to your actions/ delays and the same will be non-refundable. There is a strict "no smoking", "no alcohol" and "no eating" policy in the Coach. Guests are advised not to keep valuables in coach while sightseeing. The Company shall not be responsible for the loss of valuables from the coach. If the coach is accidently or otherwise damaged by the guest he/she will be required to pay the compensation for the same.

point   World Tours Coaches / Buses:

point   We generally arranges air-conditioned/air-cooled, luxury coaches. However, sometimes coaches may not seem to be very effective, in such case arrangement of coasters or small vehicles is done. Coaches may also be equipped with an emergency washroom; however, this facility is not to be used in lieu of the rest rooms. In case, you wish to use this facility, you will have to pay tips to the driver of the coach directly. The size and seating capacity of the coaches / buses generally varies from 20 to 40 and depending on the number of the guest/s. few coaches have one door or two door access, which varies from destination to destination.

point   Indian Tours Coaches / Buses:

point   We generally arrange air-conditioned/air-cooled coaches / Non-AC coaches, tempo travellers, mini coaches, jeeps or taxies of various seating capacities depending on the type of the tour, itinerary, road conditions and number of guest/s, etc.

point   For merged/ part tours which are a part of the main tours, the seating priority will be as per the booking

Baggage:

You are responsible for your own baggage. All the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) is on you at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches. Please note that Tour Managers are not responsible for your baggage or any kind of personal belongings and we will not be responsible for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you. It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws. Furthermore, Instructions as well as information of the tour are to be followed in the group tours and the tour manager or Dreamtrip is not responsible for any instructions overruled by the Guests and / or its consequences. All the Travel documents like passport, visa, tickets, etc. are totally your responsibility and in case you lose such documents, you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible. We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident or negligence. Please take a note that if your baggage is lost or misplace any time during the course of your tour, it is your responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc. You have to understand that the Tour Manager is responsible for the whole group of guests and he may not be in a position to escort you to lodge a complaint with the concerned authorities, as doing so could compromise the convenience and time of the rest of the Guests.

Airline:

Flights as specified on the Tour itineraries are included in the Tour price. We rely on Airline agreements regarding air travel & other transportation, through enrolment & payment for Tour, the Guest acknowledges & accepts the same. Individual electronic tickets may not be issued to the guest prior to travel due to the group nature of the air/flight booking. In such circumstances, the guest acknowledges that by virtue of booking any air inclusive tour from Dreamtrip they have accepted the airline’s terms & conditions of travel & applicable national & international law governing air transportation. Please note that Guest name in the booking form should be exactly as per their passports. Dreamtrip will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking.

point   Reservation/ Ticketing

If Dreamtrip makes air reservations, the guests may require to make payment of Airfare at the time of booking itself. On receipt of full air payment, the airfare, taxes and fuel surcharges become final. This will be regardless of future price fluctuations. When guests books a Tour including flights, they will be required, at the time of booking, to provide us the details regarding full name as per the passport, passport number, date and place of passport issue. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility. Airlines change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time. For Air Inclusive tours the costing is based on yearly basis. So cost air ticket is not to be compared with regular air tickets neither any refund is to be claimed.

point   Airline Baggage:

When the guests is travelling by air, they are subject to the airline restrictions / limitations on baggage weight / size / number from time to time. Traditionally, Airline Regulations permits a guest to carry only 2 bags per person. Check in bag with a maximum weight of 20 kgs and a hand bag with a maximum weight of 7 kgs with dimensions not exceeding 115 cms. If the guest’s package includes a flight which is a low cost carrier (Air Asia, Scoot Airlines, Air Arabia, Jetstar, Fly Dubai, Thai Air, Tiger Airways) then baggage will not be included in the package. Additional charges could be applicable and the guest shall be liable to pay such additional charges directly to the airline. The baggage restrictions could also vary for different classes of travel. Please understand that every airline has a different set of rules and regulations and they keep changing the rules quite frequently. Hence, the guests are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked. We are not liable, in any manner, if you are unable to carry any baggage or if the guest has to pay any extra-charges due to restrictions imposed by the airline. We would recommend the guests to carry bags with wheels and sturdy handles, preferably a stroller, which is convenient to carry and pull along as porterage is not included in the the Tour price.

Guests may please note that for Domestic flights or internal flights from one city to another city on international tours, the baggage allowance will be as per the respective airline baggage policy and weight regulations. Guests are requested to pack their belongings and carry luggage in accordance to the respective airlines baggage allowance. Excess baggage (if any) will be chargeable as per the airline policy and the same has to be borne by the guest.

point   Airline Seating:

Seats are limited in our contracted class of service and may not be available on every flight. Dreamtrip does not hold block space on any airline and does not assure seat availability for every single Tour departure date. Not all airlines offer pre-assigned seats. Some may charge for pre assigned seats. Any additional charge imposed by airlines will be at guests’ expense. Where pre-assigned seats are not offered or different seats are desired, guests must contact airline(s) directly to arrange seating assignments. Seating is solely under the airline’s control, as are itinerary changes due to flight delays and schedule changes.

point   Airline availability:

Dreamtrip reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancellation and schedule changes are the responsibility of the airline. Dreamtrip will not be responsible or liable for such delays or rescheduling.

point   Airline special requests:

Airline Special Requests Seat assignment and special meal requests can be requested at time of booking. Dreamtrip does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by Dreamtrip. It is the guest’s responsibility to request frequent flyer credit from the airline. Dreamtrip shall not be responsible for matters concerning frequent flyer miles.

point   Dreamtrip’s Liability:

Company as an organization is co-ordinating with various independent service providers for conducting the tour. The company takes utmost precaution to ensure that the tour is comfortable. Also, Guests are updated from time to time through different media of communication in case of changes. Though we take maximum care, neither we have control on the mode of transport like shipping, Airline, trains, coaches, buses etc. nor on the hotels, restaurants or any other facilities. Thus, we shall not be responsible for any kind of damage to the person or to the property because of these independent vendors. Dreamtrip shall, in no circumstances whatsoever be liable to guest or any person travelling with the guest for Loss of Baggage while it is in the custody of the airline, failure to provide meal of the guest’s choice by the Airline, overbooking of seats by the Airline, Failure on the part of Airline to accommodate the guest despite having confirmed tickets, Meals offered by the airline/Quality of meal, Flight delay, guest missing the flight, changes of flight schedule/ routing/airline mentioned at the time of booking. In this condition the expression ‘howsoever cause’ includes wilful negligence on the part of the guests. In any event if the guest has booked a particular Airline on a particular date and due to certain reasons beyond our control, they are not allowed to board the flight, then Dreamtrip shall not be held responsible for the same and the guest can make no claim whatsoever against us.

point   Additional Charges and Taxes by Airlines, Visa & Government

Airline is an independent Contractor, the Company does not have any control on their operations; neither on the increase in air fare, fuel or any other taxes. All such hikes have to be paid by you before the tour departure. Air Ticket Cancellation charges plus deposit forfeit charges applicable under the rules of the concerned Airline are to be paid by you immediately in the event of cancellation of the tour. Any Hike in visa fee/VFS fees or increase in government tax are not under our control. Therefore, you will have to bare such additional charges. Visa consulates rule may change at any given point and in such case we may need to apply for any additional visa than the visa which is already included in the tour price. In such case, we will have to apply for such visa additionally and you will have to pay for such additional visa. Due to requirements of the airlines, the points of entry and exit in a country may change. We may operate more than one coach per departure date or club 2 groups in one departure and may for convenience reverse the direction or amend the itinerary. Airport taxes / Airport Development Fee, as applicable, is to be paid over & above the Tour price should there be a rise post issuance of tickets. All the booking / cancellation / change of the airline ticket and the travel on such airline ticket will be subject to the terms and conditions of respective Airlines and we will provide the same to the guest upon request, if available. Names Changes fee will be charged from each Guest for name changes or name corrections together with any airline penalties and other cost or charges incurred.

Tour Deviation

If you wish to travel in advance or return at a later date after the tour ends, then you must pay the applicable difference between the group airfare within the tour price and the market airfare for the changed sector/ changed date. The same will be quoted by us to you on your request. Over and above this you will also be required to pay Deviation charges as applicable per person per sector depending on the airline (subject to availability of seats and ticket validity). Please note that you will not be able to avail of the group transfers and accordingly you will have to make your own way to meet up with the group on arrival and / or to your next destination when your tour ends. We shall not be liable to refund any amount to you in this regard. Though you may receive a confirmed air ticket for a particular sector, airlines often overbook seats, due to which the airline may offload even confirmed passengers and may accommodate them on a subsequent flight. We will not be responsible / liable for any such offloading nor for any consequence of such offloading including delay, inconvenience or loss of tour services or any pre booked services. As you are booked on a group fare ticket, please note that seat allotment will be made only when you physically report at the airport check in counter. You are advised to report at the airport check in counter at least 3 to 4 hours prior to the departure time. Seat allocation is a matter of airlines discretion and availability of seats is not in the control of Dreamtrip. Hence Dreamtrip shall not be held responsible for seats allotted by the airline. (If not together or if you do not get your preferred seats.) Please note that in case you are returning on a later date after the tour ends, the responsibility / liability to re-confirm air tickets 24 hours prior to the departure would be solely yours.

Transfer of tour:

point   A transfer from the originally booked tour to another tour is treated as cancellation of earlier tour and hence, a fresh booking of another tour has to be made. All cancellation charges will apply on the net tour price and not on the gross tour price of the earlier booked tour. The tour price and discounts available / given for the cancelled tour are not valid for fresh booking. Tour price and discounts prevailing on the date of fresh booking of another tour will be applicable. In case if booking is cancelled and alternate booking is given in the same tour in that case whatever at actual air ticket cancellation charges will be applicable and for new booking new discount will be applicable.

point   Transfer of Tour by Dreamtrip:

point   For a group Tour to operate successfully a minimum number of guests is required. Should the numbers on the Tour booked by guest fail to reach this minimum limit, Dreamtrip reserves the right to cancel the Tour.

If the number of guest(s) booked for any tour is less than minimum participation, then Dreamtrip reserves the rights to cancel or amend the tour and in such an event the guest(s) can claim only the amount paid by him as refund after deducting the taxes. Guests are not entitled to claim any refund or interest on the amount paid. In the event of Dreamtrip deciding to cancel the tour, cancellation of tour shall be communicated to the guest at the earliest via any of the following modes (a) sms (b) telephone (c) email; as per the information given by the guest(s) or by any person for and on behalf of guest(s) at the time of booking of the tour. In case of cancellation of any tour by Company, actual amount paid by the guest(s) shall be refunded to the guest(s) and cancellation charges of any services pre booked by the guest or any other services booked by the guests individually/ personally will not be borne by Dreamtrip and only actual paid amount will be refunded to guest by cheque. In case the number of guests booked for a speciality tour is less, then the speciality tour will be merged with a family tour.

point   Transfer of tour by Guest:

If you wish to change or amend your booking, you have to communicate your request to us in writing. The requests for Tour Change or Transfer will be accepted subject to availability. Please note that:

point   The amended or changed booking will be regarded as a new booking;

point   In case the amendment is carried out beyond the specified cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges specified herein above shall apply.

Complimentary Items:

Providing a complimentary addition is at the sole discretion of the management. Dreamtrip reserves all the rights to revoke/amend/stop/discontinue this service/ items, at any time without prior notice.

Free Experiences:

Free experiences are only available on selected tours. If the tour selected by the Guest offers free experience then the Travel advisor will inform the same at the time of booking. On a particular tour few guests may get the free experience without any additional price and rest group may not be eligible for free experience. In such case those who are not eligible for free experience, may buy (purchase) the same at an additional price. Providing free experiences is at the sole discretion of the management. Dreamtrip reserve all rights to revoke/amend/stop/discontinue such free experience if the Guest count for a tour falls below a prescribed number.

Money to carry along:

Guest should carry sufficient money on tour to meet the personal expenses or to manage on tour emergencies. E.g. any meals that are not included in the itinerary under respective Tour. Any additional sightseeing you plan on doing in your Free Time that is not covered in the itinerary. Any additional personal expenses like alcohol, shopping, and any evening entertainment not included in the itinerary. Any hospitalization, accident, Force Majeure etc.

Tour Participation by Guest:

point   Children under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision. Minors under age 18 travelling to certain foreign countries must be accompanied by both parents or must have a notarised letter of consent signed by the parent(s) not travelling. Dreamtrip is not responsible for any losses if you fail to have appropriate documentation. If the other parent is deceased or the child has only one legal parent, a notarised statement must be obtained as proof.

point   Dreamtrip seeks to provide a safe, enjoyable and memorable travel experience for all guests. Dreamtrip welcomes guests with special needs or disabilities. Please note the following:

point   Guests must, at time of booking, inform us about any physical, medical or other special needs that is required by them. Dreamtrip will make reasonable modifications to its policies, practices and procedures as and when necessary, unless doing so will fundamentally alter the nature of the services provided.

point   Guests must ensure they are medically and physically able to travel.

point   Dreamtrip may impose safety requirements. We may exclude an individual guest from participating in a Tour or a certain activity if such guest’s participation poses a threat to health or safety of others. Dreamtrip reserves all the rights to make a decision to exclude such guest based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability of happening of a potential injury and whether reasonable modifications of policies, practices or procedures will be able mitigate the risk. No refunds will be given if the decision is made to exclude a guest.

point   Dreamtrip does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. We are not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on holiday, or for the quality of the care or services received. We encourage the guests to purchase medical insurance that will cover them while on holiday as regular health insurance benefits may not apply abroad.

point   Guests must make sure that they are physically fit for it to travel. If guests have any concerns regarding the Tour then they must request for additional details about the Tour to their Travel Advisor.

point   Some Tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and/or locations which may not be easily accessible or accessible by wheelchair. During the Tour, Dreamtrip may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities which we does not control. Dreamtrip cannot guarantee disability access or accommodations for guests travelling on international Tours.

point   Some experiences during the Tour involve outdoor activities and/or can be physically demanding. Guests must make their own decisions about experiences and participate only in activities that suit their physical ability. We suggest that the guest must speak with their medical advisor if they have any questions about their abilities. We would recommend the guest to check whether insurance that the guest has includes such participation in adventure activities. Dreamtrip may, at its sole discretion, decline booking any guest or remove any guest who does not comply or refuses to comply with Dreamtrips Terms and Conditions. If this occurs, then the guest is solely responsible for the cost of travel back to their hometown and Dreamtrip shall not be liable for your losses and no refund shall be provided.

Some Important points to be noted:

point   Single Occupancy

point   Single guest provided with single occupancy/single bedded room have to pay single occupancy charges for the entire tour. Single rooms are comparatively smaller in size than the twin sharing rooms and may be located on a different floor or in corner side from the rooms of other group members.

point   Check-in and Check-out time

point   You have to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 am. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. If you want any change therein, like early check-in or late check-out, you will have to manage the same on his/her own with hotel authorities on payment of additional charges, if any. Any loss to hotel property knowingly or unknowingly will have to be borne by you. Dreamtrip shouldn't be held responsible.

point   Room Sharing

point   Single person joining the tour may be given a sharing partner/s in twin or triple sharing basis & this is subject to availability of the room partner of the same gender. However, any misunderstandings or incidences like missing items or difference of opinion between each other will have to be settled between room partners themselves. We are not responsible for any loss or mishap. If, for any reason, concerned partner cancels or alters the booking of the tour, then the other guest / partner has to bear entire room charges. No adjustments shall be made from the money contributed by guest / partner who has cancelled the tour. Shared rooms have 'No Smoking' policy. Cleanliness of the room and especially the bathrooms is to be maintained under any circumstances. Any Religious thing one does shouldn't be a botheration or force to other. Safety of money and valuables is own responsibility even one has to take care oneself and other person should not be forced to help or assist. Dreamtrip shall not be responsible or liable for any claims or issues arising out of the shared rooming.

point   Accommodation for children:

It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the guest makes any changes in their rooming while on the tour, we shall not make any refunds or pay any compensation to them. In case the guest decides to make any changes in the rooming while on the tour subject to availability, then they shall be bound to pay additional charge directly to the hotel.

Cruises:

Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet. A limited number of single cabins are available at an extra cost. Discount is applicable to the base fare only; any other charges or extras will not be discounted. Occasionally additional charges may apply, you will be made aware of these prior to booking. Your exact price depends upon selected day of departure, ship, and cabin level. Additional restrictions may apply. All information is subject to change without notice.

Meals:

There is mostly a pre-set menu for meals depending on the tour program. Packed meals are served at some places. The Company mostly serves Vegetarian food along with few Non-Veg items. Dreamtrip does not differentiate amongst the guest/s by providing a special meal or special diet. In case it becomes absolutely necessary to change the meal arrangement, we reserve the right to do so. If you wake up late and miss the breakfast or reach late or your flight is delayed or for any other reason whatsoever you miss any meal of the day, then you can make no claim of any meal or breakfast, which you have missed and not utilized. Any special meal requirements, including allergies, must be provided at time of booking and are received on a REQUEST basis only. We cannot assure special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled. If you have any special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and not in group tours. In case of a baby meal, we generally provide tin milk, plain dal and rice, (we appreciate a prior intimation) Apart from that if any different diet is required, the said guest/s shall make their arrangements for the meal at their own costs and consequences. In case if any Dreamtrip treat which is mentioned is not available, an alternate shall be given and no refund shall be applicable. No Complaints / Claims for refund in respect of the meals shall be entertained. While we endeavour to select the best quality restaurants for lunch/dinner halts in terms of food, sanitation facilities, hygiene, and service, the company has no direct control over their maintenance. Please take a note that the Restaurant Manager allots the table for the group & same depends upon the group size and infrastructure of the restaurant

Meals:

There is mostly a pre-set menu for meals depending on the tour program. Packed meals are served at some places. The Company mostly serves Vegetarian food along with few Non-Veg items. Dreamtrip does not differentiate amongst the guest/s by providing a special meal or special diet. In case it becomes absolutely necessary to change the meal arrangement, we reserve the right to do so. If you wake up late and miss the breakfast or reach late or your flight is delayed or for any other reason whatsoever you miss any meal of the day, then you can make no claim of any meal or breakfast, which you have missed and not utilized. Any special meal requirements, including allergies, must be provided at time of booking and are received on a REQUEST basis only. We cannot assure special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled. If you have any special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and not in group tours. In case of a baby meal, we generally provide tin milk, plain dal and rice, (we appreciate a prior intimation) Apart from that if any different diet is required, the said guest/s shall make their arrangements for the meal at their own costs and consequences. In case if any Dreamtrip treat which is mentioned is not available, an alternate shall be given and no refund shall be applicable. No Complaints / Claims for refund in respect of the meals shall be entertained. While we endeavour to select the best quality restaurants for lunch/dinner halts in terms of food, sanitation facilities, hygiene, and service, the company has no direct control over their maintenance. Please take a note that the Restaurant Manager allots the table for the group & same depends upon the group size and infrastructure of the restaurant.

Tour Managers on Tour:

Tour Managers/Leaders/assistants/escorts are assisting to the guest/s throughout the tour but they are not responsible for guest/s baggage or any loss, damage, injury, accident, baggage loss, damage of personal belongings. All such loss or expense must be borne by the guests. The guests on their sole discretion, cost, risk and consequences can lodge complaint with the local authorities. If the Couch Authorities / Hotel Staff find the lost Baggage / Personal belonging then it’s the guest’s sole responsibility to make arrangements to get back the lost item/baggage from the respective authorities/ staff. Dreamtrip or its Tour managers are not in any manner whatsoever responsible to get back the lost item. The instructions and information of the tour are to be followed in the group tours and Tour Manager is not responsible for any instructions overruled by the guest/s and its consequences. For the sake of easy and quick information sharing, Dreamtrip’s tour manager will create a WhatsApp group of its guests on the 2nd day of the tour. This group would be created solely for information and tour sightseeing instructions. In case any guest has an objection to the creation of a group, then the same must be intimated to the tour manager immediately.

Liabilities and Responsibilities of Dreamtrip:

The liability of the Company is restricted only to make reservation in accordance with your requirements & no further. Company is not liable for any loss of person or property which is caused or damaged or suffered by you on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by us to minimize such loss or damage will not constitute an admission of such liability or a waiver. Please read and understand the following points and take a note that in case of any discrepancies occur related to the below mentioned points, Dreamtrip shall in no circumstances whatsoever be held liable:

point   If a booking is made and confirmed at a price which is erroneous we may correct our error by notifying you. Unless we agree to honour the erroneous price, you will have the right to cancel within 7 days of notification without penalty.

point   Taking care of the valuables is your sole responsibility, in fact we would suggest and recommend you not to carry unnecessary valuables like gold, high end equipment on tour.

point   cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission or default by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing services or accommodations to guests including any results thereof, such as changes in services, accommodations or facilities.

point   Train/flight delays, on account of any reason due to rescheduling/cancellation of train/flights/inter-connection/ meals not being served etc. is not in our control.

point   Loss or damage to luggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person who is not a direct employee of Dreamtrip or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. The released parties shall not be liable for indirect, special or consequential damages.

point   Any change due to force majeure including weather condition / strike / war / VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc., are not in our control. We shall strive to give you the maximum possible refund subject to the agreement made with our trade partners/vendors.

point   Airline reserves the right of allocation of seats and food service in the aircraft and we have no control over them.

point   We are not to blame if celebrity assigned for the tour as an entertainer don’t turn up on the tour due to the reasons beyond our control.

point   Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused shall be your sole responsibility.

point   If any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management/ employees / agents of any independent contractor, Dreamtrip will not be liable to you.

point   We take no responsibility if any damages, additional expenses or any consequential losses suffered by you due to cancellation, amendment and / or alteration of any of the services of the tour mentioned in the itinerary / brochure by us after the registration / booking is made by you. Each of these conditions shall be severable from the other, if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless have full force & effect.

Guest(s) Responsibility:

If the guest has booked a Tour through Dreamtrip’s Branches or PSPs, it shall be their sole responsibility to collect duly verified Booking form and Statement of Account from the respective sales person at branch/PSP. Guests must also authenticate the booking form from Dreamtrip’s corporate office and ensure that they receive a confirmation call and an auto generated SMS from Dreamtrip’s Corporate office All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise the booking may be cancelled. The Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour - subject to rules of the specific visa embassy or consulate. The Guest shall ensure timely collection of all such documents to enable them to be present in time for departure and undertake the tour. The guests should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by you while on tour.

Participation on tour Behaviour & Punctuality:

As you are traveling with a group on Dreamtrip vacations, all participants are expected to conduct themselves in a manner that is not disruptive to the group and in a manner that is appropriate for group travel. We are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our guests. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Further, you agree that your fellow travellers and any Dreamtrip representative has the right to travel/work in a safe environment. For the benefit of everyone on Tour, Dreamtrip reserves the right to accept or reject the booking of any guest and to remove any guest from participating in or being a part of one or more itineraries where his or her conduct is deemed inappropriate & incompatible with the interest of the other travellers. We will refuse to deal with the guests who assault our Company Representatives or who are abusive or aggressive. We reserve the right at any time to terminate the travel arrangements and/or cease to deal with such guest whose behaviour, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. In such case, full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated. Dreamtrip is not responsible for any losses, including; missed sightseeing or having to make alternate travel arrangements, if you fail to meet the representatives of Dreamtrip at assigned timings and places/pick up points while on tour. Dreamtrip will not refund nor cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behaviour or inability to maintain punctuality. The decision of behaviour being acceptable or unacceptable rests solely with Dreamtrip. Guest are requested to take care of their valuables and personal belongings on tour. In case, if a guest forgets their valuables or personal belongings on tour, Dreamtrip will not be liable to bring the items back. If the guest damages the accommodation in which they are staying or any property, they must reimburse all the cost of damage to service provider or property owner before the end of their stay if the cost has been established by then or as soon as it has been established, if later. The guest must indemnify us for the full amount of claim (also including legal costs), if any, made against us. Criminal proceedings may be instigated. Dreamtrip is not responsible for any costs incurred concerning removal of a guests from a Tour or aircraft, ship or train. Guests agree not to hold Dreamtrip or any of its group companies liable for any actions taken under these terms and conditions.

Risk and Safety:

Please be aware that during your participation in the Tours operated by Dreamtrip, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; animal interaction; hazardous local customs and practices; differing levels of sanitation; differing standards of safety; risks associated with water, food, plants, insects and differing animal regulation; accident or illness in areas lacking means of rapid evacuation or medical facilities; and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Dreamtrip to participate in Tours you agree that you will not make any claim against Dreamtrip, its group companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, travelling to or from, or in any and every other way participating in the Tour. Dreamtrip will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Dreamtrip will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold Dreamtrip harmless regarding any provision of medical care or the adequacy of any care rendered. Dreamtrip is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Dreamtrip harmless for such. Where the guest occupies a coach seat fitted with a safety belt, neither Dreamtrip nor its co-operating organisations or service providers will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the operator or its agents or affiliated entities are liable in other circumstances including but not limited to narrow roads, Ghats, Low oxygen, etc. Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, may at times necessitate changes to the itinerary or even trip cancellation. The guest must accept these risks involved in travelling to any country that may experience security difficulties and accept responsibility for their own travel decisions. This release of liability and assumption of risk agreement is entered into on behalf of the guests and all members of their family, also including the minors. This agreement also binds the heirs, legal representatives and assigns of the guest.

Tipping:

The porterage or the tips for services rendered to carry guest/s baggage to the rooms is guest/s responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the guest/s at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest/s and guest/s shall have to pay tip directly to them. Tipping is customary (unless otherwise stated by your Travel Advisor) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc.). Your Tour Managers will guide you regarding the same.

Additional Information:

We are Travel and Tour Organizers. We do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, or any other service provider that is engaged in providing services to you during the course of your tour. As much as we try to set up a perfect Tour Package, we can only inspect and carefully select the services which are provided to you. Therefore, please carefully note that:

point   You will have to adhere the terms and conditions, rules and regulations of each service provider. In case of breach such rules, we are not responsible / liable for the consequences;

point   In case any injury or damage is caused which affected the service provider and the service provider recovers any amount from us then you may be held liable for such injury or damages and we shall separately charge you for the same;

point   In case of any delay, deficiency, injury, death, loss or damage etc. occurring on the part of Service Provider, their employees or agents, Dreamtrip cannot be held responsible or liable for the same.

point   For part tour: Tour Manager will not accompany you at the time of arrival or departure as per the itinerary

point   For Joining & Leaving guests: air tickets & Visa fees, Insurance is not included in the tour price.

point   Government rules for NRI (Non Resident Indian) Guest: All guest/s staying abroad including NRIs or foreigners should abide by all the laws, rules, and regulations of Government of India and / or the country concerned while undertaking the tour. NRI Guest must carry all the prescribed documents including but not limited to OCI Card, if applicable, along with them on Tour. Dreamtrip does not take any responsibility or liability in case any Guest is not permitted to travel because of absence of such documents.

point   Shopping: Shopping is a major activity of any tour and an experience in itself. All guest/s are hereby made aware that Dreamtrip neither recommends nor promote any specific shop or vendor for shopping purpose.

point   External guest(s) not allowed: External guest/s cannot be invited on tour by any guest and they are not allowed to use any of the services of the tour.

point   Paid Toilets: At some places/destinations/country, there are paid toilet halts, which guest/s have to take care on their own.

point   Smoke-free environment: For the guest’s comfort we enforce a strict no smoking (including e-cigarettes) and no alcohol policy on board coaches/ cars. Regular comfort stops are made on travelling days. Many hotels, restaurants, trains, cruises and other venues are 100% smoke free.

point   Grievances: Any claims, grievances and / or complaints in respect of services provided by any of the independent contractors, you shall immediately notify the same to the independent contractor in writing, and a copy of the same must be handed over to the Tour Manager escort/leader/Assistant and/or Company not later than 7 days thereof to enable Dreamtrip to take up the matter with the concerned independent contractor.

point   Communication: All the communication from us shall be directed at the address or made through/on the contact details such as e-mail id, cell phone/telephone number that you provide in the “Booking Form” and it shall be deemed that the message has been communicated and received by you. We shall not be held responsible for any error on part of the mode of communication.

point   Privacy of Information: Any Information furnished by you to the Tour Manager/ escort / leader / Assistant and/or Dreamtrip, is subject to disclosure thereof as required by law or by order of court or the rules, regulations and enquiry by any government / statutory authority. We shall not disclose any data on its own under any circumstances to any other guest/s including any kind of clarification on itinerary, tour price, cancellation charges etc.

point   Photographs or Video Clips & Social Media: You agree that Dreamtrip has a right to use Photographs/Video Clips of the guest taken on tour and/ or given by guest, for promotion of Dreamtrip’s Business without obtaining any further consent or payment in respect of such photographs and/or videos. Such Photographs/Video Clips can be used on any media with due respect for emotions/sentiments of guest/s.

point   Reference Call: The Company reserves the right to refer a guest, on request, to prospective guest for the promotion of Dreamtrip's business. The company is also authorized to send transactional as well as promotional sms/e-mail/phone calls.

point   Maps given on the tour pages are indicative & just for your reference. They are not the actual maps.

point   Indemnification: You also agree to indemnify Dreamtrip against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the Tour.

point   Jurisdiction: All disputes pertaining to the tour and any claim arising therein shall be subject to the Court of Jurisdiction at Mumbai only.

point   Attorney/client fees: If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client fees.

point   Registration on the website:

point   Requirement for registration

To use some services or features on the websites, you may need to register with us and accept all terms and conditions applicable to such registration as notified to you at the time of registration. We may your restrict the access to some parts of our website if you not wish to register with us.

point   Updating your information

point   Should any of your registered information change, please update your details using functionality provided within our website or alternatively contact us on the details provided hereinafter.

point   Log-In Details

point   You are responsible for keeping any username and password log-in details relating to such registration confidential, safe and secure. We ask you not to share those details with anyone. You must ensure that any password you provide is unique and a strong password, being a random string of upper and lower case letters, numbers and symbols of at least 8 or more characters in length, which you have not used on any other website. You must let us know immediately if you suspect any unauthorised access to our use of your log-in details or any registration with our websites. We have the right to disable any log-in details, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use or if we suspect any misuse.

point   Suspension and Termination

We may suspend or terminate your registration and/or your ability to access or use any features, services or functionality on our websites at any time and for any reason, with or without prior notification to you.

point   General purpose

point   Our website content is provided for general information only, with the understanding that we are not engaged in the rendering of legal or other professional advice or service. Your reliance on or use of our websites and website content is entirely at your own risk.

point   Third Party Products

In case of third party products displayed on our website, we take no responsibility for the contents, quality or safety of the product in any way. Dreamtrip would not be in any way liable or responsible for any loss, damage or injury sustained by the user as a result of availing such products and services advertised by third parties on the website.

point   Validity and Change

point   Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. In any event, our website content is only valid at the time it is downloaded, and may change on a subsequent visit to our websites. We shall be entitled to change our website content from time to time, and cease to provide any particular website content (including part, functionality or service of our websites), without notice, and for any reason.

point   Viruses

point   Whilst we make all reasonable attempts to exclude viruses from our websites and website content, we cannot ensure that there will be none or that our websites will not be subject to unauthorised access or modification. Thus, you are recommended to take all appropriate safeguards on your computer or other device (including installing appropriate protective software) before downloading any of our website content.

point   Third Party Websites

If we include a link to a third party website in our website content then you should note that these third party websites are not our responsibility and if you visit them it will be entirely at your own risk. These links to websites are in nature of paid advertising and are not verified by Dreamtrip. These links are provided for convenient access. Access to these links is voluntary and does not indicate that we are endorsing, sponsoring or recommending such sites or the materials disseminated by or services provided by them, and we are not responsible for the materials, services or other situations at or related to or from any other site. We are not responsible for the direct or indirect consequences of your navigating to any other website from our website. You are requested to use these links at your own discretion, risk and cost. Neither Dreamtrip nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites/links or any other information contained in them. Please check the Terms and Conditions and review the privacy policies of these websites before You submit any personal data to them.

point   Our Copyright

You acknowledge that all copyright, designs, database rights, trademarks, patents, and all other intellectual property and material rights relating to our website content (and in the selection and arrangement thereof) is and remains our sole and absolute property. You are granted no right, licence or interest in or to our website content or any intellectual property rights in it, except for the browsing licence detailed below, and all other rights are reserved. In particular you are not permitted to screen scrape or otherwise copy or use our website content except for the purposes of browsing our website as a guest under the licence below.

point   Browsing Licence

We hereby grant you a licence to download and run the pages of our website that we make accessible to you, in a web browser, and to store them in the web browser cache, for the purposes of enabling you to browse and use our website as a guest, whether online or offline. You are also permitted to store (as a copy on your computer file system, outside the browser cache) a copy of, or print off, any web pages we make accessible to you from our website, for your own private records and future reference, provided that you are again doing so as a guest. Except for as expressly provided by the foregoing licence, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any of our website content, or use our website to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. We may terminate the above download licences at any time.

Disclaimer:

point   Complete Agreement

These booking conditions, together with the other terms incorporated into this contract referred to below, represent the entire agreement between the parties.

point   Confidentiality

Information concerning Dreamtrip or any of its group companies, their employees, customers, agents, or others on whom data is collected, stored, or processed is the property of Dreamtrip and is confidential except for the necessary disclosures required by law.

point   Human Error

In the case of computer or human billing errors, we reserve the right to re-invoice Guests with correct billing. We take all the effort to ensure brochure accuracy at times before preparing the brochure, flyers, leaf-lets, hand-outs, website, web pages, advertising material and other documents and in describing the services therein; however, we cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of guest’s journey. The airline(s) featured or nominated in this brochure do not by virtue of their endorsement of this brochure commit or represent themselves either as contracting with any guest from Veena Word or as having any other legal relationship with them. All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by guest’s agreement with Dreamtrip. If the guests decide that they not want to visit a country or part of a country intended to be visited because of any law, condition or requirement of any government or governmental authority, official, servant or agent, then such guest is solely responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. Dreamtrip or its group Companies or any of their staff or agents, accept any responsibility or liability for the acts of the guest, omissions, defaults, conduct, state of health, condition or circumstances.

point   Product & Services:

Please note that, none of the information contained in this website should be viewed or construed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products Dreamtrip generally offers. The products and service statements on this Website are for general description purposes only. Furthermore, not all the products or services are available in every state or country. Send us a message by simply logging on to www.dreamtripholidays.com.

Disclaimer and Limitation of Liability:

point   No prejudice to consumer rights

If you are acting as a guest (i.e. an individual acting for their private purposes not associated with a business or profession) then nothing in these terms shall affect your legal rights as a consumer to the extent they may not be excluded or limited by law, and our terms and conditions shall be read subject to this.

point   Change in pre-set events/ activities

Please note that the itinerary may change as it is printed several months in advance. The products and services displayed may change. The photos of meals / sightseeing / properties on the website are for reference only and may differ from the actual meals / sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes.

point   No prejudice to contracts with us

All the terms and conditions shall be without prejudice to our liability under or in relation to any contract which we enter into with you as a result of a booking made by you, but such contract shall be subject to any separate booking conditions or other terms we apply to that contract and any exclusions or restrictions of liability in such conditions or terms.

point   No limitation of liability for personal injury and fraud

We do not limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

point   Disclaimer of negligence

We disclaim and exclude any duty of care which we may owe you in respect of our website and website content, and we shall have no liability to you in negligence with respect to our websites or website content.

point   Fitness for purpose

Our website content has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

point   No liability for business losses

Where you are a guest, we have no liability to you for any losses relating to any business or occupation, including loss of profit, loss of revenue, loss of business or contract, business interruption, or loss of business opportunity.

point   No liability for force majeure

We will not be liable for anything caused by event or circumstance beyond our reasonable control.

point   No liability unless our fault

We shall not be liable for any losses unless they are caused by any negligence, or breach of any law or legal or contractual obligation on our part. We shall not be liable for any losses caused by any act or omission on your part.

point   No liability for loss not foreseeable

We shall not be liable for any loss or damage which was not foreseeable.

point   Meaning of liability

References to our liability include our liability under or for breach of a contract, liability in negligence, liability under any statute or other law, liability for breach of statutory duty, or any other liability on whatever basis or howsoever arising, including (without limitation) where such liability arises out of or in connection with our websites, website content, and any services provided through them, your reliance on the same, or the non-availability or interruption of the same.

Changes to these terms:

We may change these website terms and conditions at any time and from time to time without notice to you, including by publishing a new version on our website. You should check these terms for updates each time you visit our website to be sure that you are aware of any changes. Any change will be prospective only, and we will not make any changes that have retroactive effect unless legally required to do so. By continuing to use our websites after any such change you will be considered to have accepted the change.

Applicable Law and Disputes:

These terms, your use of our websites, and any claim relating to our websites or based information on our websites, is subject to the law of [India], and you must bring any claims against us [exclusively] in the courts of [India].

Contact us:

If you have any questions about our website or these terms of use, including any complaints, please contact us either by e-mail to www.dreamtripholidays.com or Telephone Number 9594559636 or on Dreamtrip Office-Shop No.207, A-wing, 1st Floor, Plot No. 81/82, Vashi Plaza, Above HP World, Sector-17, Vashi Navi Mumbai-400705.



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