What Should i Do If i Have a Complaint About The Processing Of My Personal Data?

If you have any complaint about the way in which your personal data has been dealt with, please let us know by e-mail to DPO. We will investigate and respond to you as soon as we reasonably can. If you remain dissatisfied, you may complain to the Data Protection Officer.


Minors

Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use, or Purchase the Products or Services available on our Online Sales Channels. We do not knowingly collect Personal Information from any Minor, and will not use any such Information if we discover that it has been provided by a Minor.


Third Party Entities

This Privacy Policy does not cover the privacy policy, data protection or any other similar policies and practices of third party individuals / organizations /entities including without limitation Franchisees, Owners, Business Partners, Third Party Service Providers, app developer, app provider(s), social media platform provider(s), operating system provider(s), wireless service provider(s) or device manufacturers (hereinafter collectively referred as “Third Party Entities”). Kindly note, reference to Third Party Entities in any Online Sales Channels or Offline Sales Channels must not be construed or deemed, under any circumstances, to be an endorsement of such Third Party Entities by us. We have no control over, any Third Party Entities’ collection, use and disclosure of your Personal Data and hence we cannot be held responsible / liable for the same.


Third Party Advertisers

Third parties advertise on our Site. We do not share any Personal Data about you with these advertisers unless you give us permission to do so, separate from any permission you provide during the Member registration process. These advertisers may seek to use cookies and pixel tags to track Session Data about the ads you have seen and types of things in which you appear interested. These advertisers may also use combined information about your visits to our Site and other sites in order to provide advertisements about related goods and services that may be of interest to you. When you click on one of these advertisers' links, you are leaving our Site and entering another site. We are not responsible for such third party's sites. You should carefully review the privacy statements of any other site you visit, because those privacy statements will apply to your visit to that site, and may be very different from our policy.


How Do We Protect Your Information

a.   We take appropriate technical and organizational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, which is appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the Information to be protected, having regard to the state of technological development and the cost of implementing any measures.

b.   In order to protect your Information against any unauthorised access or any unlawful use, we use various technical and operational security measures such as but not limited to:

i.   Limiting access to your Information to those employees, agents, franchisees, contractors, Third Party Service Providers and other third parties, who have a business need to know.

ii.   Ensuring the physical security of our offices and Franchisee stores and further ensuring digital and physical security of our equipment, devices and systems by mandating appropriate password protection, encryption and access restrictions.

iii.   Implementing processes (such as password hashing, login auditing, and idle session termination) to protect against unauthorized access to your Information.

iv.   Maintaining internal policies and deliver data protection and confidentiality training to our employees to ensure they understand their responsibilities towards protecting and safeguarding your Information and if required take appropriate measures to enforce these responsibilities.


How Can You Protect Your Information

In addition to us protecting your Information, you can also protect your Information if you take reasonable measures to protect the same, such as but not limited to - (i) Choose strong passwords and change them regularly (ii) at all times ensure that your booking references and passwords are kept confidential and ensure that you do not share them with anyone else; (iii) do not use your same password for multiple accounts (iv)if you are a registered user then you must ensure that you log out after each session; (v) in case you suspect that your password or booking reference has been compromised or if someone may have accessed your account, then you must immediately inform us; (vi) keep your devices protected by ensuring that you’re using the latest version of your operating system and have suitable anti-virus software, if applicable; and (vii)stay away from any and all fraudulent emails.


Can We Use Your Information To Send You Information About Our Holidays Or Other Services In The Future?

a.   We will only retain and use your Information for marketing purposes where you have specifically consented to this or we are permitted to do in accordance with data protection laws (including as set out below).

b.   We may send you e-mail marketing where we comply with applicable laws, rules and regulations. However, you will of course be given the opportunity to opt out of receiving such e-mail marketing communications when you first provide us with your e-mail address and whenever we send you any e-mail marketing.

c.   Where you have previously requested or agreed to receive information about our travel services from us by post / courier/email/sms, we may continue to send you such information in the same way until you ask us not to (which you can do by telephone, e-mail or post or courier or sms). Everything we send you will tell you what you should do if you no longer wish to hear from us. We will send you this information as this is necessary for the purposes of our legitimate interests in communicating with you unless it is or becomes clear that our interests are overridden by your interests or fundamental rights and freedoms in which case we will cease communicating with you.

d.   You may provide your consent to receiving marketing information from us by opting to receive marketing material either on-line or by telephone. You may also choose in what ways you are happy to receive communications from us. You may, for example, be happy to receive information and offers by couriers, sms and e-mail but not by telephone.


PURPOSE OF COLLECTING PERSONAL INFORMATION

The predominant purpose in collecting, storing, transferring or sharing the information is to:

point   Communicate with You regarding bookings/purchase;

point   Send booking confirmations;

point   Keep You updated regarding transaction status;

point   Sending tour related information on daily basis;

point   Send verification/alert message(s) or email(s).

point   Notify and update the changes in bookings.

point   Resolve complaints and disputes.

point   Allow our customer service department to contact You.

point   Detecting and prevent fraudulent or criminal activity.

point   Carry out our obligations arising in connection with any contracts entered into between You and us, or between You and a third party supplier;

point   Ensure that content from the website is presented in the most effective manner for You;


COOKIES

This Site uses cookies to distinguish You from other users. Cookies are small pieces of information that are stored by Your browser on Your device's hard drive when You visit the website. Most Web browsers automatically accept cookies. You can control and delete how and whether cookies will be accepted by Your browser by changing the options on Your web browser or using certain software programs but disabling them may affect the functionality of this website. Once You access the website, You consent to our use of cookies. Some of these cookies are essential to make the website user friendly and work properly, to allow You to make Your booking/purchases, and to enable us to serve You better and more efficiently. Other types of cookies help us to provide You with a good experience when You browse our Site, and also allow us to improve our Site or the way we provide our service to customers. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to You. We may record anonymous, non-personal information (not including Your name, address, email address or telephone number) about Your visits to this and other web sites in order to measure advertising effectiveness. We may also collect non personal information about Your visit to our website, based on Your browsing (click stream) activities. This information may include the pages browsed and products and services viewed or booked for example. None of this information is passed to any third party, and is used solely by us to provide You with a better user experience on the Website. In order to manage and develop our offers and to provide You with better products and services tailored to Your individual interests and needs, we may also use cookies to display any advertisement to You while You are on the Website or to send You offers via e-mails focusing particularly on destinations which may be of Your interest. The third party advertising companies may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about Your visits to the Website in order to provide advertisements about goods and services of potential interest to You. Some information that You should have about Cookies:

point   Certain features on the website are only available through the use of cookies.

point   Cookies allow You to log in without having to type Your login name each time (only Your password is needed) and identify the User and maintain their signed-in status.

point   Most cookies are "session cookies," meaning that they are automatically deleted from the User’s hard drive at the end of a session. “Persistent cookies” remain in place across multiple visits to our websites.

point   You are free to decline the cookies if their browser permits, although doing so may interfere with use of the website.


We may use Cookies to:

point   Measure the entry and exit points of visitors to the Site and respective number of visitors to various pages and sections of the Site and details of searches performed.

point   Measure the usage of advertising banners and other click through from the Site.

point   Understand and analyse trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base as a whole.

point   We may use this information in our marketing and advertising services.

point   Pixel tags enable us to send email messages in a format customers can read, and they tell us whether the mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

point   INTELLECTUAL PROPERTY RIGHTS (IPR)

point   Our products, our ideas and concepts, our logo, our Brand Name “Dreamtrip” are exclusively and predominantly developed by us. We have Trademarks, Watermarks and Copyrights registered in the name of Dreamtrip and our Directors. You agree that You will not use or display any registered IPR without the prior written consent being obtained from Dreamtrip. Any person who attempts to infringe Intellectual Property Rights vested upon us shall face legal consequences.

point   AUTHENTICITY OF DATA

point   It shall be Your duty to ensure that the information provided by You is true, accurate and complete. Dreamtrip will not be held responsible for the authenticity, accuracy and correctness of such information.

point   Our products, our ideas and concepts, our logo, our Brand Name “Dreamtrip” are exclusively and predominantly developed by us. We have Trademarks, Watermarks and Copyrights registered in the name of Dreamtrip and our Directors. You agree that You will not use or display any registered IPR without the prior written consent being obtained from Dreamtrip. Any person who attempts to infringe Intellectual Property Rights vested upon us shall face legal consequences.

point   CHANGES TO THIS PRIVACY POLICY

point   By opening, browsing, using this site for transactions or storing any data/information, You agree to comply with the latest revised privacy policy in effect at such time. The contents of this Privacy Policy are subject to change at any time without notice. Therefore, You have to make sure You have access to latest version of Privacy policy.

point   If at any time You believe that we have not adhered to the Privacy Policy, please inform us by e-mail travel@veenaworld.com and we will take all the reasonable efforts and steps to promptly determine and resolve the issue.

point   QUICK ENQUIRY




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